Terms of Sale
The “Seller” is defined as the legal entity The Sugar Florist – Exquisite Cakes of York. The “Buyer” means the person (legal or natural) who buys the goods. “Goods” is defined as the items to be supplied by the Seller to the Buyer.
These Terms and conditions shall apply to the sale of the Goods by the Seller to the Buyer to the exclusion of all other terms and conditions referred except where the Seller has agreed to such variation in writing and by way of signature. By ordering from The Sugar Florist – Exquisite Cakes of York you agree to be legally bound by these Terms and Conditions and accept that these Conditions may be modified or amended and posted on this website from time to time.
Payment And Deposit
We require a 50% non-refundable deposit to confirm an order and hold the date. The remaining 50% is due 6 weeks before the delivery date, at which point all changes must be confirmed (changes to the previously agreed design may incur extra fees). Orders placed less than 6 weeks in advance of the delivery date must be paid in full. The final balance specified on the invoice must be paid by the Buyer 6 weeks before the delivery date. Payment can be made earlier if you wish. Failure to complete payment 6 weeks before the delivery date may result in your order being cancelled. By making a payment the Buyer is accepting the Terms and Conditions as detailed on this page.
Refunds And Cancellations
Deposits are non-refundable and non-transferable under any circumstances due to any loss of business arising from turning away other bookings on that date. Full payments made less than 6 weeks in advance of the delivery date are non-refundable. Full payments made more than 6 weeks in advance of the delivery date are subject to a cancellation fee if cancelled more than 6 weeks in advance of the delivery date. We cannot refund the cost of any orders cancelled with less than 6 week’s notice. Orders paid in full and cancelled with more than 6 weeks notice will receive a partial refund of 50% of the total amount paid. In the very unlikely event that we have to cancel your order for any reason, then we will give you as much notice as possible, and discuss the matter with you and try to agree a suitable alternative. If you do not wish to accept our suggested alternative, then we will refund the full price to you.
The images on the website are examples of our cakes. All our products are hand made and can be ordered in different sizes from those shown on the website, your cake may have variations from any website image.
Consultations are by appointment only and are not applicable to all orders. An appointment for a consultation and tasting must be agreed on with The Sugar Florist – Exquisite Cakes of York by email and a non-refundable consultation fee must be paid prior to consultation date before it can be confirmed. All appointments for consultations will be confirmed in writing by The Sugar Florist – Exquisite Cakes of York.
All price quotations, written or verbal, are valid for 30 days from the date of quotation.
If you have any queries or need to make any changes to an order please contact us immediately. Alterations and amendments must be submitted in writing or by phone. We will assess the request for an alteration, and endeavour to make alteration where possible dependant on the design and amount of notice given. We will let you know its effect on the price and any agreed timetable. Accepting any alterations is at the discretion of the Seller. Alterations requested less than 6 weeks before completion may be subject to a surcharge. It is the Buyer’s responsibility to check any quotes and invoices thoroughly before making payment. We reserve the right to change the design at any point if circumstances beyond our control compromise the quality of the finished product. e.g. weather conditions. The Buyer will be notified of any such changes and we will endeavour to keep any changes minimal.
Allergies And Special Dietary Requirements
Please discuss any allergies or special dietary requirements with us before making payment. We offer various dietary options, however, our products are not suitable for those with allergies as our kitchen handles wheat and nuts.
Delivery And Collection
We cannot be held liable for any damages to the cake or products we have delivered once we have delivered or delivered and set up the cake at the venue or delivery location and received a signature for the safe receipt of the goods on our delivery note (we will deliver with a delivery note). If the cake or products are collected from us, we cannot be held liable for any damages to the cake or products once they have left our premises. The collection vehicle should have a flat surface and be clean and tidy. This is the responsibility of the Buyer. The cake or products can be very fragile so we advise to drive very slowly and carefully and purchase non-slip matting. We will always endeavour to deliver within the given time slot, however unfortunately delivery timings can not be guaranteed. Refunds will not be given for delayed deliveries. If in the unlikely event the delivery is delayed, we will always endeavour to deliver the cake to you as close as possible to the given delivery time.
Goods placed outside are liable to react to the temperature. In hot or humid weather there is the possibility of sugar decorations melting or damage to Goods. Please note, we do not provide cake tables, tablecloths or cutting knives. It is the responsibility of the Buyer to provide these or check with the venue to ensure these items are provided. A shelf life and Best Before Date will be provided on the Delivery Note. This is advisory only. Please note, once cakes have been cut into the shelf life will be reduced.
Non-edible Ingredients And Decorations
Our Goods may contain non-edible ingredients or decorations, such as plastic dowels in tiered cakes or wires in some sugar flowers. These will be detailed on the Delivery Note and must be removed before serving or eating.
Get in touch - Let's talk cake!
You can use the form below to send us an email with the details of your requirements.
Or you can simply call us on 07581 405897 - we don't bite!